REFUND POLICY

Last Updated: July 2026

DRIP.LK aims to provide a fair and transparent process for service concerns and refund requests.

Completed Services

As DRIP.LK provides time and labour-based car care services, a full refund is not automatically available solely because a customer changes their mind after a service has been substantially or fully performed.

This does not prevent a customer from raising a genuine concern regarding the service provided.

Service Concerns

Customers who believe that a service was not provided as agreed should contact DRIP.LK as soon as reasonably possible.

Customers may be requested to provide:

• Booking details
• A description of the concern
• Relevant photographs or videos
• Reasonable access to inspect the vehicle

This information helps us review the matter fairly.

Review of Refund Requests

Each genuine service concern will be reviewed based on the booked package, vehicle condition, available service records and circumstances of the appointment.

Where appropriate, DRIP.LK may offer:

• An inspection
• A reasonable corrective service
• Re-performance of an affected part of the service
• A partial price adjustment
• A partial refund
• A full refund where reasonably justified

The appropriate resolution will depend on the circumstances of the individual case and applicable legal obligations.

Corrective Service

Where a service concern can reasonably be corrected, DRIP.LK may offer an appropriate corrective service before considering another resolution.

This does not remove any rights that cannot lawfully be excluded.

Change of Mind

Refunds are generally not provided solely for a change of mind after a service has been substantially or fully completed as agreed.

Incorrect Customer Information

Where additional costs, delays or service limitations arise primarily because materially incorrect or incomplete vehicle, location or service information was provided, any refund request will be assessed taking those circumstances into account.

Undisclosed Coatings or Specialist Finishes

Refund or damage claims relating primarily to an undisclosed coating, PPF, wrap or specialist finish will be reviewed based on the information available to DRIP.LK before and during the service and the processes reasonably used.

Cancellations and Booking Payments

Refund eligibility for advance booking payments may depend on the timing of cancellation and any cancellation terms disclosed during booking.

Where DRIP.LK cancels a prepaid service and no suitable alternative appointment or service is agreed, the applicable prepaid service amount will be reviewed for refund.

Third-Party Payment Providers

Payments made through card processors, instalment services or other third-party payment providers may also be subject to the provider's independent processing terms and timelines.

DRIP.LK does not control independent payment-provider processing times.

Consumer Rights

Nothing in this Refund Policy is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable Sri Lankan law. The Consumer Affairs Authority expressly provides a consumer-complaint process concerning goods and services.