BOOKING &
CANCELLATION
DRIP.LK operates primarily through scheduled appointments. These terms help us manage mobile service timings fairly and provide a reliable experience for every customer.
BOOKING CONFIRMATION
Submitting a booking request does not automatically confirm an appointment.
An appointment is considered confirmed once confirmation is provided by DRIP.LK through our website, WhatsApp, email or another approved communication channel.
BOOKING INFORMATION
Customers are responsible for providing accurate contact, vehicle, service and location information when making a booking.
Incorrect or incomplete information may affect appointment availability, pricing, service duration or our ability to provide the selected service.
ARRIVAL TIMES
As a mobile service, arrival times may occasionally be affected by traffic, road restrictions, weather or delays from previous appointments.
DRIP.LK will make reasonable efforts to arrive at the scheduled time and communicate significant known delays.
CUSTOMER DELAYS & ACCESS
The vehicle and selected service location must be reasonably accessible at the confirmed appointment time.
Where access is delayed, DRIP.LK may need to adjust, shorten or reschedule the appointment where the delay would materially affect later bookings.
RESCHEDULING
Customers are encouraged to request rescheduling as early as reasonably possible.
Appointment changes remain subject to availability.
Repeated or last-minute rescheduling may affect future appointment availability.
CANCELLATIONS
Customers should notify DRIP.LK as early as possible if an appointment needs to be cancelled.
Any applicable cancellation or booking charge will be communicated during the booking process or before the appointment is confirmed.
NO-SHOWS
Where our team arrives at the confirmed location and is unable to access the vehicle, contact the customer or begin the service within a reasonable period, the appointment may be treated as a no-show.
Reasonable travel, booking or other previously disclosed charges may apply.
WEATHER & ENVIRONMENTAL CONDITIONS
Rain, thunderstorms, lightning, flooding, strong winds or other unsafe environmental conditions may affect mobile services.
DRIP.LK may delay, pause or reschedule an appointment where conditions could reasonably affect staff safety, equipment or service quality.
Where DRIP.LK initiates a weather-related rescheduling, we will make reasonable efforts to offer an alternative appointment.
RIGHT TO DECLINE OR PAUSE SERVICE
DRIP.LK may decline, pause or reschedule a service where there are reasonable concerns regarding safety, access, vehicle condition, customer conduct or the suitability of the service location.